Most orders will ship out within a day of ordering. Your order will be shipped USPS Priority Mail Service unless you select an alternative. Once shipped, orders are generally received within 3 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Indigo Mountain cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Please keep in mind that we do not ship outside the United States and only to California through direct ordering, rather than on the website.
We try to process orders quickly. If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it’s too late for us to make a change.
If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
Damaged, Defective or Incorrect Product(s)
Damaged, defective or incorrect product(s) must be reported to us within 10 days of receipt.
Please email us at email@example.com ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.
Product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.
Out of Stocks
Occasionally we run out of stock of particular items rather unexpectedly, and we will issue an “Out Of Stock” notice on your invoice. While we may have the item in stock at the time that you place your order, by the time it gets sent for final processing, our stock may become deficient.
This may be due in part to a surge in orders for a particular item that reached our warehouse before your order and thus created a zero inventory for the item you wanted. While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice. In the event that you receive an “Out Of Stock” notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks, depending on the item.
You will not be charged for items discovered to be out of stock before your order is processed, and shipping will be adjusted accordingly. For items that have gone out of stock after processing, please see Backorders below.
Occasionally we run short of stock on particular items and issue a “Backorder” on your invoice. This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance, we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks, depending on the product. You always have the option of cancelling your backorder for a refund if you wish. Please feel free to contact us.
Do you ship internationally or to California?
At this time, Indigo Mountain is only processing and shipping orders with billing and final destination shipping addresses located in the United States. In addition, if your shipping address is in California, please refer to our Prop 65 information. We will still attempt to fulfill your order, but due legislated requirements require special handling and interaction with us.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Venmo and PayPal. We don’t accept personal checks or money orders.
How do I return items?
Eligible items must be unused and in saleable condition. Because we guarantee the safety and purity of our productsl, we can’t accept returns on any consumables including essential oils, soaps, herbs, liquids, powders, kits, or e-books out of our direct control.
If you want to return an item, please call us at 928-424-5433 or email us at firstname.lastname@example.org within 30 days for a resolution.
Do you offer bulk or special orders?
If you need a size larger than we offer on the website, email email@example.com.
Do you offer gift certificates?
You can purchase gift certificates in any amount. They’re sent right to your inbox. You can also access the gift certificates in your account – just click My Downloads.