Most orders will ship out within a day of ordering. Your order will be shipped USPS Priority Mail Service unless you select an alternative. Once shipped, orders are generally received within 3 business days. We do not ship on Saturdays, Sundays, or holidays. While we will do all we can to ensure your order is delivered on time, Indigo Mountain cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc. Please keep in mind that we do not ship outside the United States and only to California through direct ordering, rather than on the website.
We try to process orders quickly. If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it’s too late for us to make a change.
If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
Damaged, Defective or Incorrect Product(s)
Damaged, defective or incorrect product(s) must be reported to us within 10 days of receipt.
Please email us at firstname.lastname@example.org ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.
Product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.
Out of Stocks
Occasionally we run out of stock of particular items rather unexpectedly, and we will issue an “Out Of Stock” notice on your invoice. While we may have the item in stock at the time that you place your order, by the time it gets sent for final processing, our stock may become deficient.
This may be due in part to a surge in orders for a particular item that reached our warehouse before your order and thus created a zero inventory for the item you wanted. While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice. In the event that you receive an “Out Of Stock” notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks, depending on the item.
You will not be charged for items discovered to be out of stock before your order is processed, and shipping will be adjusted accordingly. For items that have gone out of stock after processing, please see Backorders below.
Occasionally we run short of stock on particular items and issue a “Backorder” on your invoice. This occurs when you were charged and invoiced for a particular product by our customer service representatives, but by the time it enters the warehouse for fulfillment we find that the item is temporarily unavailable.
In this instance, we will issue a small backorder notice that clearly explains your item will ship once our stock replenishes. Fulfilling backorders generally takes 1-2 weeks, depending on the product. You always have the option of cancelling your backorder for a refund if you wish. Please feel free to contact us.
Do you ship internationally or to California?
At this time, Indigo Mountain is only processing and shipping orders with billing and final destination shipping addresses located in the United States. In addition, if your shipping address is in California, please refer to our Prop 65 information. We will still attempt to fulfill your order, but due legislated requirements require special handling and interaction with us.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Venmo and PayPal. We don’t accept personal checks or money orders.
How do I return items?
Eligible items must be unused and in saleable condition. Because we guarantee the safety and purity of our productsl, we can’t accept returns on any consumables including essential oils, soaps, herbs, liquids, powders, kits, or e-books out of our direct control.
If you want to return an item, please call us at 928-424-5433 or email us at email@example.com within 30 days for a resolution.
Do you offer bulk or special orders?
If you need a size larger than we offer on the website, email firstname.lastname@example.org.
Do you offer gift certificates?
You can purchase gift certificates in any amount. They’re sent right to your inbox. You can also access the gift certificates in your account – just click My Downloads.
Last Updated: May 2021
These Indigo Mountain Trademarks Usage Guidelines (these “Guidelines”) outline how we permit the use of Indigo Mountain’s trademarks, brandnames, tradenames, service marks, service names, domain names and logos (collectively, “Indigo Mountain Trademarks”).
We have developed these Guidelines with the following goals in mind: We wish to make it easy for anyone to use the Indigo Mountain Trademarks for affiliate marketing and to do so in a manner that helps to spread and improve Indigo Mountain name and image.
We wish to make it clear how Indigo Mountain Trademarks can or cannot be used. We wish to prevent anyone from using the Indigo Mountain Trademarks in an unfair profit form and to trick or confuse people who are looking for resources officially released by Indigo Mountain.
You acknowledge and agree that we are the sole and exclusive owners of the Indigo Mountain Trademarks, and that we retain all intellectual property rights in and to the Indigo Mountain Trademarks and goodwill associated with Indigo Mountain Trademarks and any goodwill generated by your use of any Indigo Mountain Trademarks will inure to our exclusive benefit.
You shall at no time contest, challenge, encourage or aid third-parties in contesting the validity or ownership of any Indigo Mountain Trademarks or take any action in derogation of our rights therein, including, without limitation, applying to register any trademark, tradename or other designation that is confusingly similar in any way to the Indigo Mountain Trademarks.
In plain English: Don’t make people think you’re affiliated with Indigo Mountain.
Your usage must have discernible differences from Indigo Mountain’s usage and representation.
Your use of the Indigo Mountain Trademarks is not displayed in a manner that implies that your project, products and/or services are endorsed or sponsored by Indigo Mountain.
Using the Indigo Mountain Trademarks’ colors as a part of your website’s branding is ok, but you shall not do so if this misleads people to think that the website is a formal Indigo Mountain site.
Any deceptive practices, such as using domain names that are meant to mislead people to think that they are using an official Indigo Mountain website, are prohibited.
In plain English: We have invested in branding. Don’t change it.
All use of Indigo Mountain Trademarks (including any goodwill arising therefrom) shall solely benefit Indigo Mountain. Any display of the Indigo Mountain Trademarks shall be only in the exact format in which we provide it. No alternate stylization or representation is permitted. Specifically, you may not change the color proportion, or font of any of Indigo Mountain Trademarks, or make any additions to or remove any elements from Indigo Mountain Trademarks.
Indigo Mountain Trademarks shall not be placed on any background that interferes with the readability or display of that Indigo Mountain Trademarks.
Indigo Mountain Trademarks may not be displayed or used in any manner together with or in the context of any content which is unlawful, defamatory, libelous, harassing, offensive, indecent, pornographic, abusive, discriminatory, fraudulent, threatening or vulgar; or which harms or may harm the goodwill of Indigo Mountain (in Indigo Mountain’s reasonable discretion). The above examples of unlawful and prohibited use do not constitute an exhaustive list.
Unless you received our explicit consent, under no circumstances is it permitted to use Indigo Mountain Trademarks as part of a domain name or top-level domain name. We reserve the right to withdraw any above-mentioned consent at any time.
In plain English: Don’t use Indigo Mountain trademarks in keyword ads.
We do not allow the use of the Indigo Mountain Trademarks in advertising, including Google Ads and other search engines.
Your Own Risk
In plain English: The usage is at your own risk.
Use of any Indigo Mountain Trademarks is at your own risk. The uses permitted hereunder are provided by Indigo Mountain Trademarks “AS-IS,” without any warranties whatsoever, including (without limitation) any warranty of title and non-infringement. You hereby agree to defend, indemnify and hold harmless Indigo Mountain and Indigo Mountain affiliates and their respective officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs and expenses (including but not limited to attorney’s fees) arising from your use of the Indigo Mountain Trademarks. Without derogating from or excusing your obligations under this section, Indigo Mountain reserves the right (at your own expense), but are not under any obligation, to assume the exclusive defense and control of any matter which is subject to indemnification by you if you choose not to defend or settle it. You agree not to settle any matter subject to indemnification by you without first obtaining our express approval.
In plain English: We may change this.
We reserve the right to change these Guidelines at any time, at our sole discretion, with immediate effect.
In plain English: We can penalize people who abuse these guidelines.
Where we find that you are failing to comply with this policy, we may promptly extract you from our affiliates program and use any and all legal means in its power to stop your activity, including suspension, termination or deactivation of your account.
We reserve the right, exercisable at our sole discretion, to take appropriate action against any use without permission or any use that does not conform to these Guidelines.